Shipping policy

 

 

Aethers & Co Shipping Policy

 1. Order Processing Time

At Aethers & Co, we value every order you place. From the moment you click "Buy", our team will begin to carefully inspect and safely pack your order.
• Processing time: We promise to pack and ship your order within 1 working day, so you can wait for the package to arrive with peace of mind.

2. Delivery time and cost (Order Delivery Time & Shipping Rates)

In order to meet the diverse needs of global customers, we provide the following delivery methods and costs for different countries/regions:

(I) Continental United States
1. Standard Shipping

  • Delivery time: 3-4 days
  • Delivery fee: Free
  • Applicable people: Regular needs of most users, economical and worry-free.

2. Express Shipping

  • Delivery time: 1-2 days
  • Delivery fee: $3.99
  • Applicable people: those who need to receive goods in the short term or have higher requirements for logistics timeliness.


(II) Small Islands outside the United States
1. Standard Shipping

  • Delivery time: 6-12 days
  • Delivery fee: Free
  • Applicable people: Suitable for most ordinary needs, budget-friendly.

2. Express Shipping

  • Delivery time: 1-5 days
  • Delivery fee: $3.99
  • Applicable people: Customers who have higher requirements for timeliness and want to receive goods quickly.

 
(III) France, Germany, Italy, Spain, the United Kingdom, Australia, New Zealand, Canada, Ireland, Mexico, Singapore
1. Standard Shipping

  • Delivery time: 6-12 days
  • Delivery cost: free
  • Applicable people: customers who are not in a hurry to receive the goods and want to enjoy a more economical and affordable delivery service

2. Express Shipping

  • Delivery time: 1-5 days
  • Delivery fee: $3.99
  • Applicable people: Customers with short-term urgent needs who want to receive packages faster.


Tips: The above timeliness is for business working days, excluding weekends and statutory holidays. The actual delivery time may fluctuate slightly due to factors such as local logistics or customs.

3. Logistics Carriers (Carriers and Distribution Partners)

We work with trusted partners to deliver your products safely to your home. According to the efficiency and convenience of logistics around the world, we may use the following or more partners for "last mile" delivery:

  • USPS, UPS, FedEx, DHL
  • Local high-quality logistics service providers

We will match you with the fastest and safest delivery route in real time according to the logistics system to reduce the risk of package delays.

4. Tracking and Updates

To ensure that you are always informed of your order:

  • Real-time tracking: After delivery, we will provide you with the tracking number of the package via email or SMS, so that you can clearly understand the direction of your order.
  • Status update: If there is any abnormality during transportation, we will contact you as soon as possible and assist in handling it.


5. Customs and Import Taxes

If your country/region imposes customs duties, import taxes or handling fees on cross-border packages:

  • Self-payment: Usually levied after the package arrives in the country, this fee is borne by the recipient and Aethers & Co cannot estimate or advance it in advance.
  • Compliance handling: Please pay taxes in accordance with local customs regulations. If you have any questions about taxes, you can consult your local customs before placing an order.


6. Resolving Shipping Issues

We are well aware that unexpected situations may occur during the logistics process, such as package loss or transportation damage:

  • Comprehensive protection: If your package is lost, damaged or severely delayed, the Aethers & Co customer service team will provide replacement or refund support based on the specific situation.
  • Quick response: You can always email (service@aethersco.com) or call the customer service hotline for help. We will adhere to the principle of fast and professional service to help you solve the problem.


7. Eco-friendly Packaging

As an environmentally responsible brand, we adhere to the concept of sustainable development in packaging:

  • Recycled packaging materials: such as paper boxes, degradable buffers, etc., to minimize the use of plastic.
  • Green commitment: We work with supply chain partners to promote environmental protection practices, so that every time you shop, you can reduce the burden on the earth.


8. Exceptional Customer Support

If you have any delivery issues, special needs or other questions:

  • Customer Service Email: service@aethersco.com
  • Working Hours Hotline: Feel free to call anytime during working days

Aethers & Co's customer service team will be happy to provide you with fast and professional answers.

9. Special Promotions and Shipping Offers

We will provide customers with more shipping discounts or discounts during promotional activities from time to time. You can follow Aethers & Co's official website or subscribe to the newsletter to get the latest discount information as soon as possible.

10. Our Brand Commitment

Aethers & Co has always been committed to creating high-quality products and excellent logistics experience, accompanying you every step of your life journey. We demonstrate our beautiful commitment to the world and society through environmentally friendly packaging, caring for the community and perfect pursuit of service details. Looking forward to working with you to create a green and connected new future.

 

Final note: The above policies are integrated and updated according to the latest delivery plan. If you have any questions or special circumstances, please contact Aethers & Co customer service team in time to get the most accurate and effective help. I wish you a happy shopping!