Terms of Service
Last Updated: June 07, 2021.
The use of this website indicates your acceptance of the terms and conditions below
A. GENERAL
1) By using the website, you confirm that you are at least 18 years old or you at least have the authority and or consent of your parents / guardians to do so.
2) In the terms and conditions stated below, the words; 'we', 'us', and ‘AethersCo’ refers to ‘AethersCo, Inc.’, ‘AethersCo Pvt. Ltd’, and our partners and representatives whereas 'You' refers to the individual, partnership, or corporation browsing the site or placing the order.
3) We reserve the right to change the terms and conditions at any given point in time. Any such changes will take effect from when they are posted on the site. It becomes your sole responsibility to visit them.
4) Your continued use of the website and placement of orders will indicate your acceptance of the updated terms and conditions.
B. ORDERS
1) Orders placed on the website will be subject to acceptance in accordance to the terms and conditions.
2) On placing the order and checking out, you are making an offer to accept the goods at the stated price subject to the terms and conditions.
3) If a customer places multiple orders within a 100 day period, only the last ordered item is eligible for a complete refund.
4) For Custom Orders that require a new CAD image to be made, Diamondere will make the first three (3) images free of charge. After that a nominal fee will be levied for each additional CAD image required for custom order designs. This fee will be levied independent of whether the order is placed or not.
5) On acceptance, we will send you an order acknowledgement which will have all your order details agreed by you at the time of placing the order. However, such acknowledgement will not be treated as a binding contract and the order may not be treated as 'accepted' in case of, but not limited to the following reasons:
i. Payment not authorized
ii. Partial payment pending
iii. Products out of stock
iv. Error on the website with respect to the stated price amount
v. Order being cancelled
6) In Ring orders, sizing is approximate and may vary from your local jeweler depending on the ring sizer used. You may request to have your ring resized according to the terms of our Free Ring Resizing Policy.
C. PRODUCT DISPLAY
1) The product images on the website are computer generated models used for guidance and informational purposes to estimate how the final product will look. As a result, some variations in design, quality, size, and aesthetics between the images shown on the website and the final handcrafted product you receive are to be expected. In case you are not completely satisfied with the final product delivered, you may return the product for a full refund under the terms of the 30 Day Return Policy.
2) While AethersCo will make every reasonable effort to display the products as accurately as possible, various factors, including the display and color settings of your device screen, may significantly affect the product or gemstone images. AethersCo is not responsible for the display of any color, size, texture or detail of its merchandise on your computer screen and cannot guarantee the accuracy thereof. However, if you are dissatisfied with any item you purchase from aethersco.com, you can exchange or return it for a full refund under the terms of the 30 Day Return Policy.
D. MEASUREMENTS & WEIGHTS DISPLAYED
1) All sizes, weights, and measurements mentioned are approximate and are for guidance only. The images displayed on the website may not show the actual size of the products.
2) As each gemstone is unique, gemstone carat weights are approximate and may vary considerably from the displayed approximate carat weight on the website, the order confirmation email, or in other forms of communication with you. Typically, the gemstone carat weight of the gemstones used in your products should exceed the displayed approximate weights. However, in case the gemstone carat weight is significantly below the displayed approximate weight, AethersCo may, at its sole discretion, issue a refund for the difference in carat weights back to your original method of payment.
E. GEMSTONE TREATMENTS
1) AethersCo offers a large number of colored gemstone items. We make every effort to adhere to best practice industry guidelines for gemstone treatment disclosure and follow practices set forth by the American Gem Trade Association (AGTA).
2) With the exception of Lab-Created Diamonds, and Moissanites, and where otherwise specified, all gemstones and diamonds on Aethersco.com are Natural.
F. CONFLICT-FREE DIAMONDS AND GEMSTONES
1) At AethersCo, we only purchase conflict-free diamonds and conflict-free gemstones through respected, well-established, legal channels. As responsible citizens and jewelry merchants, we share the public's concern regarding conflict diamonds.
2) AethersCo supports the Kimberley Process. Each diamond cutter we work with obtains diamonds exclusively from legitimate sources, and they comply completely with the Kimberley Process requirements. At AethersCo, we will continue to support and promote any process that works to uphold legitimacy of the diamond trade.
G. CERTIFICATION
1) AethersCo provides Certificates of Authenticity with all orders placed. At the sole discretion of AethersCo, the certificates may be issued by AethersCo Own Gemologists, Independent Third Party Gemological Laboratories, or GIA.
2) Requests to get your jewelry certified by a particular gemological laboratory may or may not be honored at AethersCo sole discretion. If the request is honored, there may be a delay to delivery times.
H. COPYRIGHT AND TRADEMARKS
1) All content (images and text) on Aethersco.com is copyrighted and may not be reproduced, published, broadcasted, posted, modified, transmitted, displayed, distributed, downloaded or otherwise used except as provided herein without the express written permission of AethersCo.
2) All AethersCo trademarks, trade names, service marks, service names, product names, and intellectual property, whether or not delineated in large print or with trademark symbols or in any other fashion, are trademarks and/or intellectual property of AethersCo, Inc. or its affiliates. The use (except as permitted herein) or misuse of the trademarks or any other intellectual property of AethersCo, Inc. is expressly prohibited and may be in violation of copyright, trademark, slander or libel laws, privacy law and publicity and communications regulations and statutes. AethersCo, Inc. actively and aggressively enforces its intellectual property rights to the fullest extent of the law.
I. RETURN POLICY
1) For return policy to be applicable, the product needs to reach us on or before the 30th day from when it was delivered (both days inclusive) and the product should have the original security tag, packaging, and certificate intact in the same conditions as was delivered by AethersCo. If the security tag on your jewelry is broken or not attached to your jewelry properly, please do let us know within three days of receiving your jewelry.
2) If an item is purchased during a promotional offer (other than discount on pricing) that includes complimentary gifts from AethersCo, the customer is expected to return the gifts along with the original purchased item.
J. PRICING AND PAYMENT
1) All prices are in US Dollars unless quoted otherwise.
2) Prices are subject to change anytime.
3) We take payment at the time the order is placed, the card details will be verified by the merchant bank for security purposes.
4) We accept major credit cards like Amex, Discover, MasterCard and Visa.
5) The prices shown are inclusive of certification, and packaging, unless specified otherwise.
6) Products are not shipped until complete payment is received for the order placed.
K. DELIVERY DATES
1) Any delivery timelines and delivery dates quoted on the Website, Order Confirmation Emails, by our Customer Support Team, or otherwise communicated to you are to be treated as estimates and are not binding to AethersCo. While we will strive to make every effort to meet any dates quoted, AethersCo does not warrant or guarantee delivery on any of the dates or timelines quoted, or otherwise communicated to you.
2) In case of a delay to your order beyond the estimated dates for any reason, you agree to release AethersCo from any and all claims, damages, or liability for any loss, damages, or expenses, that you may incur as a result of delayed delivery.
3) In case of delivery for a specific occasion including but not limited to a birthday, anniversary, wedding, engagement, or graduation, while AethersCo will make every effort to meet those deadlines, you agree to have accounted for any potential delays to the delivery times when placing the order and will not hold AethersCo liable for damages and other claims arising from delays that cause the product to be delivered after the occasion.
4) In case AethersCo “guarantees” delivery on a certain date by written communication to you, and in the exceptional case that the order is still delayed, AethersCo, at its sole discretion, will refund upto 10% of the order price, but not more than $300, back to your original method of payment as compensation for the delay. For this clause to apply, the word “guarantee” must be mentioned in written communication from AethersCo to you.
5) Upon request, AethersCo may provide a personalized ‘Your Gift is on Its Way’ Card that can be presented on the date of the occasion in case the order is delayed for any reason.
L. TERMINATION & ORDER CANCELLATION
1) During the period beginning from when you place the order to when AethersCo delivers it to you, AethersCo reserves the right, at its sole discretion, to cancel your order and issue you a full refund to the original method of payment for reasons that may or may not be out of AethersCo control such as, but not limited to:
i. Incomplete Payments
ii. Unauthorized or Suspected Fraudulent Payments
iii. Any Errors in Product Listings
iv. Any Errors in Pricing
v. Any Errors on the Website
vi. Out of Stock Gemstones or Items
vii. Manufacturing, Quality or Production Issues
viii. Delivery, Courier, Customs, or other Logistics Issues
ix. Inability to Meet Delivery
2) Likewise, you may cancel your order for any reason from the period of placing the order to accepting delivery of it. In case the item has already shipped to you, you may refuse delivery or return it for a full refund. The refund will be processed once AethersCo is in possession of the product.
M. LIMITATION OF LIABILITY
1) You agree to release AethersCo from all liability in regards to any overdraft fees, charges, losses, payments, or damages arising directly or indirectly from the decline of authorization for any Transaction, or in the case where you have exceeded the limit of your credit card, debit card, or other payment method.
2) If AethersCo becomes liable to you for any reason, you agree that the extent of liability will ‘only’ be limited to the amount paid by you for the Order concerned.
3) You agree to release AethersCo from any and all liability for any loss or damage arising from any breach of any express or implied guarantee. This includes financial loss, personal injury, sickness, and death.
4) You agree not to hold AethersCo liable for any product issues, or defects, that arise from any changes or adjustments performed by a third party.
5) You must observe and comply with all the applicable laws, regulations, and legislations, including all necessary customs, import or other permits to purchase from our website. The import or export of certain products displayed on the website may be prohibited by some national laws. You agree to comply with import and export laws with respect to the products you purchase and release AethersCo from all liability for issues, charges, fines, or penalties arising therein.
6) AethersCo may provide hypertext links to other websites, which do not fall under our jurisdiction. Using such hypertext links means that you are leaving site(s) owned and or operated by AethersCo. No responsibility, guarantee or representations of linked websites can be taken by AethersCo.
N. DISCLAIMER
To the fullest extent permitted by 'law', AethersCo is providing this website on an "AS IS" basis and makes no warranty of any kind, either express or implied, with respect to this website or its contents. You agree to use Aethersco.com at your sole risk. You agree to release AethersCo from any liability for any direct, special, incidental, consequential, indirect, or punitive damages, whether in an action under contract, or negligence, arising from or in connection with your access, use or inability to use this website, or errors or omission in the content thereof. We reserve the right to change any information, price or content and improvise the website at any time without notice.
O. SEVERABILITY
If any provision in these terms and conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, that shall not affect the validity or enforcement of the rest of the terms and conditions mentioned and the remainder of the terms will still apply.
P. FORCE MAJURE
Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure result from a Force Majeure Event. If the period of delay or non-performance continues for four weeks, the party not affected may terminate this Contract by giving 7 days written notice to the affected party.
Q. JURISDICTION
We reserve the right to change at any time these terms and conditions without prior notice to you.
Please email service@aethersco.com if you have any further queries.